FREE SHIPPING ON ORDERS OVER €45

faq

softly answered.

Orders

Add your piece to the bag, choose your colour, and check out. You'll receive a confirmation in moments.
Within 2 hours of placing it. Email us at info@hibastudio.de and we'll quietly take care of it.
Every HIBA piece ships in considered packaging — soft cotton dust bag and a folded card.

Shipping

2–4 business days in the US, 4–7 internationally. You'll get a tracking note when it ships.
Yes, on orders over $75. A small fee for anything smaller, kept transparent at checkout.
We do — to most countries. Duties may apply at delivery.

Returns

14 days, from the day your piece arrives. Unused, with original packaging.
Email info@hibastudio.de with your order number and we'll send a soft, prepaid label.
Within 5 business days of us receiving your return.

Product Care

A damp microfibre cloth and gentle soap. Air dry. Avoid alcohol-based sprays.
Our silicone is colour-pigmented, not coated — the tone stays true for years.
Yes. Every case is engineered to work seamlessly with MagSafe.